Who we are
About YOU Travel Napier
YOU Travel Napier is a family business. Stephen and Gail Jennings founded the agency and still run it today - alongside their son Tyler and consultants Zara, Sarah, and Veronica. Between them, the team has lived and travelled across Europe, Asia, Africa, South America, and the Pacific. They know the world, and they know how New Zealanders like to travel through it.
We've been part of the Hawke's Bay community since 1997 and have booked 21,820 trips since 2002. Our TAANZ membership, IATA accreditation, and CLIA certification mean we meet the professional standards that protect you - including issuing airline tickets directly from carriers, something many agents cannot do.
When you book with us, you're dealing with people who genuinely care whether your holiday exceeds your expectations.
Free first consultation
Book a consultation
Call 06 835 3917 or email us to arrange a time. The first consultation is free, at our office on Tennyson Street, by phone or remotely.
How we work
Why Book With a Local Travel Agent?
Independent. Expert. Here When It Matters. 24/7.
No offshore call centres, no hold queues - just honest advice from people who know travel.
Built around you
We start with how you like to travel: the pace, the budget, how much you want going on around you. Then we build the trip around that, rather than fitting you into one off the shelf.
Advice, not the latest deal
We don't compete on price or push this week's special. Our job is to ask the questions that find what you really want, and match the right trip to you.
A whole team behind your trip
You get the travel know-how of everyone in our office, plus the specialists in the YOU Travel network and the First Travel Group sitting in behind us.
Same price, with support
You pay the same as booking direct, because the supplier pays our commission. What you get on top is us: before you go, and 24/7 for anything urgent while you're away.
Accredited and protected
Step by step
How We Plan Your Perfect Trip
Get in Touch
Call or email to book a time. No obligation, just a conversation.
Your Consultation
We sit down (face to face is our preference) - understand exactly what you want, and start building a picture of your ideal trip.
We Prepare Your Itinerary
We apply our supplier knowledge and relationships to prepare a draft tailored to you.
Refine Together
We work through your feedback until everything is exactly right.
Book and Confirmed
Once you're happy, we lock it in. You travel with confidence, and we're with you the whole way.
Trip ideas
New Experiences
These are trips to give you ideas, not packages you have to take as they are. Some run as small-group departures you can join, and every one can be reshaped around your dates, pace and budget, because that's how we plan every trip.
Moroccan Heartbeat
A women-only small group journey through Chefchaouen, Fes, the Sahara and Marrakech, capped at ten guests.
From $18,680
Cherry Blossom Japan
Eighteen days through Tokyo, Kyoto and Hiroshima at Japan's best-known moment: cherry blossom season.
Example itinerary
Grand Tour of South America
Six countries in one continuous journey: the Amazon, the Galapagos, Machu Picchu, Rio and Buenos Aires, hosted all the way from New Zealand.
From $45,945 twin share
This month
Latest Deals
Sea Change Villas, Rarotonga
Explore Cook Islands
5 nights from $1,378 per person quad-share
Sales from September 25, 2025 to March 26, 2027
Located on the southern tip of Rarotonga, Sea Change Villas offers spacious, casually elegant villas with all the modern comforts of home.
Ocean Escape Resort & Spa, Rarotonga
Explore the Cook Islands
5 nights from $1,439 per person share twin*
Sales from September 25, 2025 to March 26, 2027
Ocean Escape Resort & Spa is Rarotonga's newest eco-friendly 4 star boutique resort offering casual luxury villas for an adults only escape.
Reviews
What Our Customers Say
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Travel is not a DIY venture. One mistake can be a disaster. Stephen and his staff know their stuff.
Gary Hemmings
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Thank you for your care of us this year. We give you so many difficulties with our liquid arrangements changing and often changing again. I’m grateful to you all. It’s comforting to know that you are in the background especially if anything goes wrong.
Alison & Graeme Fenwick
“
YOU Travel Napier was fantastic in helping us book our first trip to the Great Barrier Reef in Australia. Stephen and his team made some great recommendations as to where to stay and we found the process really easy. We are frequent travellers but enjoy having the planning and booking process taken off our hands.
Darren Pienaar
In our community
Proud to Support
Travel insurance
Let's get you covered!
We arrange travel insurance through Allianz Partners or Cover-More.
Get an Allianz travel insurance quote
Or contact us directly to discuss further.
Questions
Frequently Asked Questions
Why should I use a travel agent instead of booking online?
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Online booking tools are built for straightforward trips. When your itinerary is complex, your budget is significant, or the world is doing what it does — airlines cancelling, routes changing, airspace closing — having a professional in your corner makes a real difference. We know how carriers behave, we handle the calls you don't want to make, and when something goes sideways, we're the ones sorting it out. YOU Travel Napier has been doing exactly that since 1997.
What types of travel does YOU Travel Napier specialise in?
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We handle the full range: cruises, coach touring, long-haul holidays, multi-destination itineraries, and group travel. Popular destinations include Europe, South America, Africa, Japan, South Korea, and Indochina. If you're planning something ambitious, that's where we add the most value.
Do I need an appointment, or can I walk in?
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Walk-ins are welcome, but booking ahead means we can give your trip the time it deserves. Call 06 835 3917 or email stephen@youtravelnapier.co.nz to arrange a time. Face-to-face consultations are our preference — we achieve more in an hour together than weeks of back-and-forth email.
What does it cost to use a travel agent?
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Nothing, to get started. Your initial consultation is completely free — no obligation, just an honest conversation about what you're looking for. Call 06 835 3917 or email stephen@youtravelnapier.co.nz to arrange a time.
Do you have experience with disrupted or complicated travel?
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Yes. Helping clients navigate disruption is a significant part of what we do — rerouting around closed airspace, switching airlines mid-booking, or making sure your ticket conditions protect you if plans change. If something goes wrong while you're away, we're contactable 24/7 and we take it on so you don't have to.
Does YOU Travel Napier help if something goes wrong while I'm travelling?
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Yes. Urgent support is available 24/7 — calls outside business hours come straight through to Stephen's mobile, and WhatsApp and email are available too. When disruption happens, we take it on so you don't have to.
Do you help travellers from Hastings and the wider Hawke's Bay region?
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Absolutely. We serve clients across Hawke's Bay, including Hastings.
What accreditations does YOU Travel Napier hold?
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We hold TAANZ (Travel Agents Association of New Zealand), IATA, and CLIA accreditations. IATA accreditation means we can issue airline tickets directly from carriers.
Talk to us
Ready to Start Planning?
Whether you're planning a once-in-a-lifetime trip or just want to talk through your options - we're here. No obligation, no silly questions, just honest advice from people who know travel.
Call 06 835 3917, email stephen@youtravelnapier.co.nz, or visit us at 86 Tennyson Street, Napier South - Monday to Friday, 9am to 5pm.